Sainsbury's customer service policy is avaliable on their website. It is a statement of Sainsbury's regard for the customer and is fairly comprehensive. There's an introduction that begins: "Delivering great service is about making our customers' shopping trips easy, enjoyable and inspiring"... How cheesy. An inspiring shopping trip? But still, it's what the customers want to hear, and everyone appreciates being made to feel important occsionally. It's what makes otherwise boring and dull lives bearble. Oh, but what's this... the second line of the policy reads "All colleagues know that thier job is to serve our customers as best they can." Ahh... Further customer importance. Sainsbury's *i*are*i* flattering us, are they not?
But to be serious. The Customer Serive Policy has the desired effect of suitably inflating one's ego whilst inspiring customer confidence in the store. For example, Sainsbury's use 'mystery shoppers' to carry out 'in-depth checks on [Sainsbury's] customers' shopping experience to assess whether it is easy and enjoyable.' This, of course, makes the customer feel like Sainsbury's are actively caring for them in their daily lives, and that is in no way bad for business.
'Special Offers' follow next. Did *i*you*i* know that if an item on offer is out of stock (highly likely - this is a supermarket), you can ask a member of staff for a voucher that allows you to purchase the product at the reduced price when it is back in stock, even after the offer has finished. My advice? Save vouchers for the apocalypse and buy out the store at the lowest possible price. Then you can save your money for when you need to try to buy your way into heaven. Fat chance.
Now here's a cushy section... "If a customer accidentally drops a product and it breaks... we will replace it free of charge." I only have one cmplaint to make here: why is it that, whenever I go to Sainsbury's, there aren't any 'accidental' food fights? Are people blind to opportunity, or have I simply really bad timing?
As if this dazzling repetoire isn't enough, there's yet *i*another*i* shock in store, pardon the pun. Sainsbury's have customer clubs! Excuse me while I kill myself laughing...
Then, there's the glass loans, the flower wrapping (that's never offered when you are actually buying them damned sneeze-inducers by the way), the customer special offers, lost property, Sainsbury's vouchers (they sell the junk food then give you vouchers you can give to your school so you can burn off all those nasty calories that they forced on you with their shining special offers), refunds, complaints (finally, something the public knows and cares about. Anyone else think they're trying to avoid those last two points?) and the signing in of visitors.
And, saved til last, is possibly the most useful item on this waste of space. First-aid. And it takes up a whole *i*two lines*i*! Anyone would think they don't care.
Sarcasm out.

TREES IN NOVEMBER ROCKS!! I'm crying! Dan Shanks and Will Welsh just died on my TV! and I MADE THEM DO IT! :,(
Hah i'm sad i'm actually writing in this...
x

I love my Giggle Mouse! that sounds odd... I love Michelle!! Even odder... Migsy is my homegirl... ahh... better!
Hello Tom! Why are my emails interesting?
Hello Scott! Hello.
Hello Charlotte! I will definitely bring in the B.S. sooonish!!

Goodbye (and thanks for all the fish)
xxx